Privacy Notice

Added: May 2024

This privacy notice sets out how Test of English collects and uses information about you when you use our products and services (“services”) and why we collect certain personal data. This notice also explains the choices that you can make about the way that we use your information.

Your privacy protection is important to us. This is why we have adopted the following pivotal legislation: EU’s General Data Protection Regulation 2016/679 (“GDPR”), UK General Data Protection Regulation (“UK GDPR”) and the California Consumer Privacy Act 2018 (“CCPA”). This privacy notice relates to all personal data we process and addresses the legislation mentioned.

‘Personal data’, in this privacy notice, means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Why we collect your personal data

In order for us to provide you with our services or for correspondence purposes we need to collect your personal data. We ensure that the information we collect and use is confined to this purpose. We always process your personal data for specific purposes, with the nature of the data collected depending on your interaction with us. We are committed to transparency in this.

How we collect personal data

We collect personal data from you when you interact with us. This happens when you:

  • create an individual user account;
  • request support;
  • register for or participate in an online class, exam, or other event;
  • request information or materials;
  • participate in surveys or evaluations;
  • submit questions or comments; or
  • submit content or posts on our forums or other interactive webpages.

How we use personal data

We may need to pass your personal data on to third-party service providers when these services, such as our video conferencing facility, will not work unless we are able to make these transfers. Any third parties we share your data with are obliged to keep your personal data secure and use it only for necessary service delivery. When your data is no longer required to fulfil the service, those third parties will be directed to dispose of your data in accordance with our standard procedures.

How we store personal data

We will process (collect, store and use) the information you provide in a manner compatible with GDPR. We maintain physical, organisational and technical safeguards for all personal data we hold. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

We will process different forms of personal data for as long as it is necessary and proportionate for the purpose for which it has been supplied and we will store the personal data for the shortest amount of time possible, taking into account legal and service requirements.


We have no interest in collecting any data beyond that needed to ensure our services work for you. We do not sell data and have no intentions in doing so in the future.

Privacy notices of other websites

This privacy notice outlines how we manage your personal data. If you click on a link to another website, we encourage you to read their privacy notice.

Children and Personal Data

We understand the importance of protecting the personal data of children under the age of 16. It is not our intention to collect personal data from a child. If you believe that a child has disclosed personal data or that we hold personal information about a child, please email us at

Amendments to our Privacy Notice

We update our privacy notice when necessary or in response to:

  • feedback from our users;
  • changes in our services; and/or
  • data processing or policy changes.

The “last updated” date at the top of this privacy notice reflects when the most recent changes were made. We encourage you to periodically review this privacy notice for any amendments.

How to contact us

If you have any questions about our privacy notice, please contact us by email at